Refund policy

Return & Refund Policy

Your satisfaction and skin health are important to us. If you experience an issue with your Blue Lizard Sunscreen order, we are here to help.

1. 30-Day Satisfaction Guarantee
We accept return requests for eligible items within 30 calendar days from the date of delivery.

2. Personal Care & Safety Notice
Because sunscreens are personal care and topical products, items must be unopened, unused, and in their original packaging to be eligible for a standard return, unless the product arrived damaged or defective.

3. Damaged, Defective, or Incorrect Items
• If your package arrives damaged, leaking, defective, or contains incorrect items, please contact us within 7 days of delivery at baskirenfanbore@gmail.com.
• Please provide your Order Number and photos of the damaged product and outer packaging. We will promptly issue a replacement or a full refund at no additional cost to you.

4. Return Shipping Costs
• If the return is due to our error (e.g., damaged or incorrect product shipped), we will cover all return shipping costs or issue a prepaid shipping label.
• If the return is due to customer preference, the customer is responsible for the return shipping costs.

5. Refunds
• Once we receive and inspect your return, we will send an email notification confirming receipt.
• Approved refunds will be automatically credited to your original payment method within 5–7 business days. 

6. Contact Support
If you have any questions about initiating a return, please reach out to us at:
• Email: baskirenfanbore@gmail.com